Process Associate
HCLTech
Join HCLTech as a Process Associate in Customer Care, handling customer queries and data management efficiently.
Last checked on November 4, 2026. We may earn a commission when you click through.
Process Associate
This position is suitable for recent graduates or those looking to transition into customer service roles. However, the US shift and onsite requirement may not fit everyone’s lifestyle.
About the company
HCLTech is a leading global technology company providing IT services and solutions.
Role highlights
- Handle customer queries via email and chat.
- Manage and update data across various systems.
- Troubleshoot and escalate issues as necessary.
- Ensure quality and accuracy in customer interactions.
- Suggest operational improvements.
Pros
- • Entry-level position with growth potential.
- • Focus on customer interaction and data management.
- • Encourages suggestions for operational improvements.
Cons
- • Shift hours may be challenging for some.
- • Salary not disclosed, which can be a concern.
- • Onsite work limits flexibility.
In-depth review
This role requires strong communication and data management skills, making it essential for candidates to be detail-oriented. The company emphasizes quality in customer interactions, which can be rewarding but also demanding. The lack of salary disclosure is a notable downside, as it leaves prospective candidates uncertain about compensation expectations.
The role is predominantly oriented towards those eager to learn and grow in a customer service environment. Overall, this position offers a solid opportunity for those ready to tackle challenges in data and customer care.
Ideal for recent graduates or individuals with a non-IT background seeking to start a career in customer service.
Best for those looking for entry-level positions with a focus on customer interaction and data management.
Watch out
The position requires working US hours, which may not suit everyone.
Honest take
While the role offers a solid entry point into customer service, be prepared for a high-pressure environment with demanding shifts. The lack of disclosed salary might make it less appealing for some candidates.
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Summary
HCLTech is hiring a Process Associate in Customer Care for onsite work in Colombo, focusing on customer queries and data management.
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