The Support Services Representative role is a temporary, full-time position offering a competitive hourly wage of £12.70. No previous experience is required, as comprehensive training is part of the package. Applicants should possess a strong willingness to learn, a pleasant telephone manner, and enthusiasm for helping others. This position presents a great starting point for those looking to enter the financial services sector and provides all the tools needed for professional growth.

Day-to-Day Responsibilities

This job centres around handling inbound phone calls from clients, financial advisors, and investors. The representative serves as the first point of contact, providing answers and support on a range of queries. Professional call handling skills and a friendly attitude are essential. In addition, the role involves updating records, escalating complex issues, and following up to ensure satisfaction. The supportive office environment encourages ongoing skill development.

Pros of the Role

One clear advantage is the excellent hourly pay at entry level, which is rare for positions not requiring prior experience. Another major benefit is the comprehensive training programme, ensuring you’re well-prepared and confident in your new tasks. Employees are supported and encouraged to grow within the company, making this post ideal for those seeking progression.

Cons to Consider

As with many customer service positions, handling high volumes of calls and sometimes challenging conversations can feel demanding. The temporary nature of the job may not suit everyone seeking permanent work. Individuals who prefer independent tasks over teamwork may also find this role less appealing.

Verdict

This Support Services Representative position represents a valuable opportunity for those looking for a career change or just starting out. With competitive pay, no requirement for previous experience, and a structured training programme, this role is particularly suited to motivated and personable individuals. Consider applying if you are enthusiastic, adaptable, and ready for a rewarding challenge with plenty of room to grow.