If you are seeking a fresh start or want to build on your communication skills, the Customer Service Advisor role is an inviting opportunity. With a salary between £26,250 and £30,385 per annum plus attractive bonuses and solid benefits, this permanent, full-time position caters to those looking for stability and growth. All backgrounds are welcomed, so previous experience is absolutely not required as full training is ready for you.

What the Day-to-Day Role Involves

Your main duties revolve around communicating with customers via telephone, swiftly building rapport, solving queries, and ensuring a helpful, positive interaction every time. You’ll be writing and speaking clearly, maintaining a professional and welcoming approach. Working patterns are flexible, covering both early and late shifts, plus occasional Saturday mornings, fitting around diverse lifestyles. The company values on-site presence at first, so you’ll learn directly from seasoned colleagues, before hybrid options become available. Career progression is encouraged for motivated individuals.

What Makes This Job a Great Opportunity

This role is ideal for those seeking entry into a people-focused environment with genuine training and support, regardless of background. The work atmosphere is notably inclusive and supportive, providing mentorship from day one. Benefits packages are strong, including cycle-to-work schemes, health plans, free parking, and discounts with a range of retail partners. Employees enjoy structured career development to enhance both earnings and skills over time.

Potential Cons to Consider

New starters will need to work full-time on-site until the training period is complete, which may not be ideal for those seeking immediate remote flexibility. The work involves regular shift patterns, including occasional Saturdays, which can be challenging depending on personal scheduling preferences. High-volume contact with customers means patience and excellent communication are essential for daily success.

Our Verdict

This Customer Service Advisor opening offers a welcoming path for individuals from diverse walks of life. It is best suited to those eager to learn, open to a structured schedule, and keen to join a business invested in employee growth. With a solid pay range, bonuses, and tangible career pathways, this is a great entryway for anyone aspiring to thrive in customer engagement.